Appearance

Order Details Overview ​

The Order Details screen in FluentCart provides a comprehensive breakdown of each individual customer transaction. This centralized view allows you to review all associated information, track its progress, and perform necessary management actions.

Accessing Order Details ​

  1. From your WordPress dashboard, navigate to FluentCart Pro > Orders.

  2. You will see a list of all the orders your store has received.

  3. To open the details for a specific order, simply click on its order number in the first column (labeled # Date).

Understanding the Order Details Screen ​

The Order Details screen is organized into several panels, each providing specific information about the order.

1. Order Header ​

At the top of the screen, you’ll see the main order information and quick action buttons.

  • Receipt Number: A unique number that identifies the order.
  • Order Status: Shows the current state of the order (like pending or completed).
  • Refund Button: Initiates the refund process for the order.
  • Edit Button: Allows you to enter edit mode for the order.
  • More Actions Dropdown: Contains additional actions such as "Change Shipping Status", "Cancel Order", Back to Processing, and "Receipt".

2. Order Items ​

This section lists all the products included in the order.

  • Product Name: The name of the purchased product.
  • Quantity: The number of units purchased.
  • Individual Item Price: The price of a single unit of the product.
  • For physical products, you might see an "Order Items Delivered" button to mark fulfillment for specific items.

3. Payment & Financial Summary ​

Provides a summary of the order's financial aspects, including payments received and any outstanding amounts.

  • Payment Status: At the top of this section, a status like Paid quickly tells you whether the customer has completed their payment.
  • Subtotal: This is the total cost of all the products in the cart before any other charges, like shipping, are added.
  • Shipping: This line shows the shipping cost that was added to the order.
  • Total: This is the final price of the order that the customer was charged (Subtotal + Shipping + Taxes, etc.).
  • Total Paid: This shows how much money the customer has actually sent for this order.
  • Net Payment: This is the final amount your store has received after all payments have been processed.

4. Transaction Details ​

This table provides a log of all payment transactions related to this specific order, including both payments and refunds.

  • ID: The transaction ID.
  • Gateway ID: The unique ID from the payment gateway.
  • Date: The date and time of the transaction.
  • Payment Method: The method used for the transaction.
  • Total: The amount of the individual transaction.
  • Status: The status of the transaction.
  • Settlement Time: When the payment actually settled with the provider.

Why settlement time differs from the order date

An order's date is when the customer checked out. That can be days or weeks before the money moves — a payment link paid later, a delayed webhook, or an offline payment confirmed by hand. Settlement time records the moment the payment succeeded, so reconciling FluentCart against a payout statement lines up.

Gateways that report an exact charge time supply it directly. For the rest, FluentCart records the moment the transaction became successful.

5. Customer Information ​

Displays key details about the customer who placed the order.

  • Customer Name: The name of the customer.

  • Contact Information: The customer's email address.

  • Shipping Address: The address provided for shipping, if applicable.

  • Billing Address: The address provided for billing.

  • Labels: Any custom labels assigned to the customer.

  • This panel also offers quick links to edit customer information, manage shipping address, and manage billing address.

6. Notes ​

A private field where administrators can add notes or comments related to the order.

7. Activity Log ​

A complete, time-ordered record of all important events and changes related to this order. This helps you track how the order has progressed and makes troubleshooting easier.

  • Examples: Order status updates (e.g., "Order status updated from completed to processing"), payment paid, refunds processed, license upgrades, and order creation events.

8. UTM Details ​

This section shows the marketing attribution recorded when the customer placed their order — where they came from, and which campaign brought them.

UTM parameters

  • UTM Campaign: The specific marketing campaign that brought the customer to your store.
  • UTM Source: Where the traffic came from, such as google or newsletter.
  • UTM Medium: The type of channel, such as cpc or email.
  • UTM Term: The keyword, for paid search traffic.
  • UTM Content: Which variant of an ad or link was clicked.
  • UTM ID: Your own campaign identifier.

Ad click identifiers

When the customer arrived from a paid ad, the platform's click identifier is recorded alongside the UTM values — gclid, gbraid, or wbraid for Google Ads, fbclid for Meta, msclkid for Microsoft Advertising, plus gad_campaignid and gad_source where Google supplies them.

These let you match an individual FluentCart order back to the exact click in your ad platform's reporting, which UTM parameters alone can't do. They also travel on the URL rather than in a cookie, so they survive cases where cookie-based tracking is blocked.

Referring URL

If the customer arrived without any UTM tags, FluentCart records the referring URL instead. Referrals from your own domains are ignored, so navigation within your own site never overwrites the real external source.

Attribution is last-touch

Every order records attribution. When a returning visitor arrives through a new tagged link, that newer touch replaces the previous one — so this card credits the campaign that brought them back for the visit where they bought, not the one that first introduced them.

For campaign-level totals across all orders, see the Order Sources Report.

9. Tax Information ​

This section on the sidebar shows the tax details the customer provided during checkout.

  • Tax ID: Displays the customer's Tax Identification Number. This is especially useful for B2B (business-to-business) sales or for complying with regional tax regulations that require collecting this information. Learn more about tax configuration and classes.